Delivery & returns
Real gifts, delivered from China
Gift orders are funded by the store owner and paid with your RowanVale balance. Items are preorders. Supplier stock and a dispatch date are confirmed by email before shipment; the website does not promise immediate dispatch. If the proposed date does not work for you, cancel before dispatch and the remaining credit paid for that order returns to your account.
Delivery using store credit
| Destination | Delivery credit |
|---|---|
| United States | $8 |
| Canada | $10 |
| United Kingdom | $9 |
| European Union | $12 |
| Australia | $12 |
Checkout shows the available delivery method for your address. These amounts are taken from store credit; you do not pay money online. Orders of $119 or more qualify for complimentary delivery. Other destinations are not currently available.
Before your parcel leaves
We confirm the item, address, carrier and dispatch arrangement by email. International transit varies with the destination, service and customs. We add a tracking number after dispatch. The store owner arranges and pays the carrier; no carrier booking is automatically made when an order is placed.
Customs and import charges
A gift may still be subject to destination taxes or import charges. These are not calculated by this checkout. We review the import arrangement before dispatch and explain any amount you may be asked to pay. If you do not agree to a proposed charge, cancel before shipment for your order credit to return. We do not declare false parcel values.
Cancellations and returns
Contact us to cancel before dispatch. After delivery, contact us within 30 days if an item is unwanted, damaged, incorrect or different from its confirmed description. Explain the issue and include the order number; photographs help with damage claims. We provide a return instruction or another agreed resolution. Do not send a parcel to a supplier address without that instruction.
For an incorrect or damaged item, the store arranges the agreed return or replacement. For a change of mind, we explain any return postage before you decide. Returned items should be unused, with their labels and contents, unless the return concerns a defect. Approved refunds restore the corresponding store credit, including delivery where applicable. No cash refund is due for credit issued as a free gift. This policy does not limit mandatory rights that apply to you.